Shopping

Can I cancel my order after placing it?

Orders can be canceled within 12 hours of placement, as long as they haven’t been processed. To request a cancellation, please contact us at contact@martoffes.com as soon as possible.

Can I change my shipping address after placing an order?

Yes, we can update your shipping address within 12 hours of order placement, as long as the order hasn't been processed. Please contact us at contact@martoffes.com as soon as possible for assistance.

How do I use a discount code?

You can apply your discount code either in the popup cart or at checkout. Just enter the code in the designated box to see your savings applied to your order.

Will I receive a confirmation email after placing an order?

Yes, you will receive a confirmation email with your order details shortly after placing your order.

Payment

What currencies can I pay in?

All orders are processed in US Dollars. If your card is issued in a different currency, the total will be converted automatically by your card provider at the current exchange rate.

What payment methods do you accept?

We accept all major payment methods, including Visa, Mastercard, American Express, UnionPay, Shop Pay, Apple Pay, Google Pay, and PayPal, giving you flexible options at checkout.

Do you offer financing or installment options?

Currently, we do not offer financing or installment options. However, we are planning to introduce this feature in the future.

How secure is my online order?

Your security is our top priority. To provide you with a safe and seamless shopping experience, we use 256-bit SSL encryption technology to protect your credit card details. All sensitive information is securely transmitted to our payment provider’s network, where your transaction is authorized and approved. Your credit card details are never stored on our servers, ensuring your privacy. You can shop with peace of mind knowing your data is encrypted and protected at every step.

Returns

How do I return an item?

Returns are accepted within 30 days of delivery. To initiate a return, please contact our support team and provide a reason for the return. If the item arrived damaged or doesn’t fit, we will send you a replacement free of charge. If you simply wish to return the item, you can send it back to our U.S. warehouse address. Once we receive the return, we will issue a full refund.

What items are eligible for return?

Most items can be returned within 30 days as long as they’re unused and in their original condition. Please see our Return Policy for details.

Can I exchange an item instead of returning it?

Yes, exchanges are available for select items. Please contact our support team to start the exchange process.

When will I receive my refund?

Refunds are processed within 5-7 business days of receiving your return, and you’ll be notified once it’s complete.

Shipping

What are your shipping rates?

Shipping rates vary based on your location and selected shipping method. We offer free shipping, which typically takes 10 to 17 days for delivery, though it may occasionally take longer due to weather or other factors, but it will not exceed 20 days. Additionally, we offer two expedited, paid shipping options for faster delivery. You’ll see the total shipping cost at checkout, depending on the method you choose.

How long does it take to ship my order?

We process orders within 1-4 business days. During holidays or if there are stock availability issues, it may take up to 7 days. If you haven’t received your tracking number within 4 days, please contact our support team for assistance.

Do you ship internationally?

Yes, we offer international shipping to most countries. For more information, please refer to our Shipping Policy.

Will I receive a tracking number?

Yes, once your order is shipped, you’ll receive an email with a tracking number to follow its status.