Achats

Quelles sont les méthodes d'expédition disponibles?

Orders can be canceled within 12 hours of placement, as long as they haven’t been processed. To request a cancellation, please contact us at contact@martoffes.com as soon as possible.

Comment puis-je passer une commande?

Yes, we can update your shipping address within 12 hours of order placement, as long as the order hasn't been processed. Please contact us at contact@martoffes.com as soon as possible for assistance.

How do I use a discount code?

You can apply your discount code either in the popup cart or at checkout. Just enter the code in the designated box to see your savings applied to your order.

Will I receive a confirmation email after placing an order?

Yes, you will receive a confirmation email with your order details shortly after placing your order.

Paiement

Quels modes de paiement sont acceptés ?

All orders are processed in US Dollars. If your card is issued in a different currency, the total will be converted automatically by your card provider at the current exchange rate.

Expédiez-vous à l'international ?

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Quels modes de paiement sont acceptés ?

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How secure is my online order?

Your security is our top priority. To provide you with a safe and seamless shopping experience, we use 256-bit SSL encryption technology to protect your credit card details. All sensitive information is securely transmitted to our payment provider’s network, where your transaction is authorized and approved. Your credit card details are never stored on our servers, ensuring your privacy. You can shop with peace of mind knowing your data is encrypted and protected at every step.

Retour

Comment retourner un article ?

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L'achat en ligne est-il sûr ?

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Dois-je payer quelque chose pour retourner mes articles ?

Yes, exchanges are available for select items. Please contact our support team to start the exchange process.

When will I receive my refund?

Refunds are processed within 5-7 business days of receiving your return, and you’ll be notified once it’s complete.

Expédition

Combien de jours prendre pour l'expédition?

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How long does it take to ship my order?

We process orders within 1-4 business days. During holidays or if there are stock availability issues, it may take up to 7 days. If you haven’t received your tracking number within 4 days, please contact our support team for assistance.

Do you ship internationally?

Yes, we offer international shipping to most countries. For more information, please refer to our Shipping Policy.

Will I receive a tracking number?

Yes, once your order is shipped, you’ll receive an email with a tracking number to follow its status.