Refund Policy

By ordering from this website, you agree to the following policy:

EXCHANGES, REFUNDS, RETURNS, CANCELLATIONS:

Changes/Cancellation: 

We'd like to inform customers that all changes to orders must be made known to us via email ASAP preferably within 12 hours from the time the order is placed. If your order has already been dispatched, we are unable to amend your order details anymore, unfortunately. Once an order has been placed, we regret to inform you that we do not allow any cancellation as we work very quickly in processing all our orders. This is to ensure minimal disruption to our order fulfillment team. Should an exception be made, all order cancellations will be subjected to cancellation fee of $5. 

Returns:

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

Refunds:

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item, Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

Exchange:

You might be also eligible for free exchange for another item or store credit.

We strongly encourage customers to carefully read the product description prior to purchase and do not hesitate to get in touch with one of our friendly team members at Contact@martoffes.com with questions on our products.