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Returns & Exchanges

  • Our products are eligible for return or exchange within 30 days of delivery.
  • After 30 days from delivery, we can no longer offer a refund or exchange.
  • Only regular-priced items are eligible for refunds or exchanges.
  • Orders placed using a discount code qualify for store credit only.
  • We do not accept returns for items that are damaged or used. Please see our Return and Exchange Policy for details.
  • If an item does not fit, we offer a free replacement so you can shop confidently, knowing we've got you covered.

For further assistance, please email our customer service team at contact@martoffes.com.

Shipping & Delivery

Shipping Type Delivery Time
Free Shipping 10 to 17 Days
Fast Shipping 7 to 10 Days
DHL Express Shipping 3 to 7 Days

 

1. How long will my order take to dispatch?
We process orders within 1 to 4 business days.

2. Can I track my order?
Within 4 business days of shipment, you will receive an email with your courier details and tracking number.

3. Can I change my address?
Please contact our support team within 24 hours at contact@martoffes.com.

4. Can I get delivery to countries outside of the US?
For international shipping, please reach out to us at contact@martoffes.com.

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