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Martoffes™ BMW Window Button Frame
Returns & Exchanges
- Our products are eligible for return or exchange within 30 days of delivery.
- After 30 days from delivery, we can no longer offer a refund or exchange.
- Only regular-priced items are eligible for refunds or exchanges.
- Orders placed using a discount code qualify for store credit only.
- We do not accept returns for items that are damaged or used. Please see our Return and Exchange Policy for details.
- If an item does not fit, we offer a free replacement so you can shop confidently, knowing we've got you covered.
For further assistance, please email our customer service team at contact@martoffes.com.
Shipping & Delivery
Shipping Type | Delivery Time |
---|---|
Free Shipping | 10 to 17 Days |
Fast Shipping | 7 to 10 Days |
DHL Express Shipping | 3 to 7 Days |
1. How long will my order take to dispatch?
We process orders within 1 to 4 business days.
2. Can I track my order?
Within 4 business days of shipment, you will receive an email with your courier details and tracking number.
3. Can I change my address?
Please contact our support team within 24 hours at contact@martoffes.com.
4. Can I get delivery to countries outside of the US?
For international shipping, please reach out to us at contact@martoffes.com.
Product Details
Find out more about our product.
Frequently Asked Questions
DO YOU HAVE A PHYSICAL STORE WHERE I CAN SEE AND TOUCH PRODUCT?
We currently have only one physical store in Hong Kong, but we hope to open stores in other locations in the future.
WHAT IF I DON’T LIKE PRODUCT AFTER BUYING?
No need to worry! We give you a 30 days period, you can return the product within that time, but the return will be acceptable only when the product is in new condition. Damaged and used return will not be acceptable.
HOW LONG WILL DELIVERY TAKE?
Some countries are faster than others. It depends on where you are located and how far you are from our logistic partners’ warehouse. It takes around 1 to 4 days for us to process your order for shipping.
WHICH PAYMENT METHODS ARE ACCEPTED?
We accept major credit cards: Visa, MasterCard, American Express, UnionPay, and payments via Apple Pay, Google Pay, PayPal, and Shop Pay.